Terms & Conditions

Ways to order?

Set up an immediate hassle free credit account by Telephone or Email – Sales@dottyinkltd.co.uk or 01225 931500 during office hours (9.00am – 6pm Monday to Friday, excluding Bank Holidays). We’re not an automated service nor based overseas , we’re delighted to take your call 24/7/365, which is why our customers love us so much.

What payment methods do you accept?

Do you allow School / College / University / Government Body accounts?

We accept all of these accounts on a 28 day account basis unless otherwise agreed. Please call 01225 931500 find out more.

When and how will my goods be delivered?

We aim to dispatch orders received before 4pm the same day for day delivery (UK mainland). All orders are couriered for your peace of mind so they will be with you between 9am and 6pm on the next working day (Monday to Friday, excluding Bank Holidays). If you require postage to areas other than UK mainland, please call us to discuss.

VAT

All prices are plus VAT.

How much do you charge for postage and packing?

Delivery is just £4.95 (UK mainland), we do not hide the cost in the cartridges.

Guarantee

All of our goods are covered by our minimum 12 month 100% Satisfaction Guarantee.

What is a compatible inkjet cartridge?

Compatible cartridges are non-OEM new cartridges. Compatible printer inkjet cartridges are manufactured by a third party factory to the OEM (Original Equipment Manufacture) specifications. Each printer cartridge is carefully researched, manufactured and tested.

What is a re-manufactured cartridge?

A re-manufactured ink cartridge is a refilled original cartridge. Many printer manufacturers now encourage people to recycle ink cartridges and toner cartridges. These recycled cartridges are then re-manufactured and refilled. Re-manufactured Cartridges are cheaper and often contain a lot more ink than the originals.

What does OEM mean?

OEM means ‘Original Equipment Manufacturer’ which means a cartridge manufactured by the same company as the printer.

Will I Get the Same Number of Printed Pages From a Compatible Ink Inkjet Cartridge as an Original Cartridge?

You will get at least the same number if not more amounts of printed pages from compatible Inkjet cartridges as you will get from an OEM Inkjet cartridge. A lot of Customers have reported many, many more pages of print per cartridge over their OEM Inkjet cartridges.

Does using re-manufactured / compatible inkjet and laser cartridges void my warranty on the printer?

According to the leading manufacturer brands, the use of a refilled print cartridge does not affect the warranty unless failure or damage is attributable to it. This is typical of all manufacturers’ warranties and the Office of Fair Trading has written to printer manufacturers making this clear. Keep in mind that the ink does not touch any part of the printer or internal parts other than the cartridge and print head. The ink is applied to the paper as the paper is fed through the printer. We have never had a problem with our cartridges causing damage to a printer.

Why should I buy a compatible or re-manufactured cartridge?

It will save you a masses of money!