T & C’s / Quality Guarantee’s

What payment methods do you accept?

Visa Credit, MasterCard, Visa Debit, Switch, Maestro, Visa Electron, Visa Solo and Paypal.

Do you allow School / College / University / Government Body accounts?
We accept all of these accounts on the usual 30 day net basis. Please call 01225 931500 find out more.

When and how will my goods be delivered?
We aim to dispatch orders received before 2pm the same day. All orders are couriered for your peace of mind on a next day delivery service so they will be with you between 9am and 5pm on the next working day (Monday to Fridayexcluding Bank Holidays).

All prices are plus VAT.

How much do you charge for postage and packing?
Delivery is just £4.95, we do not hide the cost in the cartridges

Yes, all of our goods are covered by our minimum 12 month 100% Satisfaction Guarantee and the Premium range by a 36 month guarantee.

How do you order?
We take all orders over the telephone by one of our trained account managers.
To contact us by phone please call on 01225 931500 during office hours (9.00am – 5pm Monday to Friday, excluding Bank Holidays).

What is a compatible inkjet cartridge?
Compatible cartridges are non-OEM new cartridges. Compatible printer inkjet cartridges are manufactured by a third party factory to the OEM (Original Equipment Manufacture) specifications. Each printer cartridge is carefully researched, manufactured and tested.

What is a remanufactured cartridge?
A remanufactured ink cartridge is a refilled original cartridge. Many printer manufacturers now encourage people to recycle ink cartridges and toner cartridges. These recycled cartridges are then remanufactured and refilled. Remanufactured Cartridges are cheaper and often contain a lot more ink than the originals.

What does OEM mean?
OEM means ‘Original Equipment Manufacturer’ which means a cartridge manufactured by the same company as the printer.

Does using remanufactured / compatible inkjet and laser cartridges void my warranty on the printer?
According to Hewlett-Packard, the use of a refilled print cartridge does not affect the warranty unless failure or damage is attributable to it. This is typical of all manufacturers’ warranties and the Office of Fair Trading has written to printer manufacturers making this clear. Keep in mind that the ink does not touch any part of the printer or internal parts other than the cartridge and print head. The ink is applied to the paper as the paper is fed through the printer. We have never had a problem with remanufactured cartridges causing damage to a printer.

Why should I buy a compatible or remanufactured cartridge?
It will save you a masses of money! Also as a remanufactured cartridge has been recycled it reduces the amount of waste going to landfill.

Will I Get the Same Number of Printed Pages From a Compatible Ink Inkjet Cartridge as an Original Cartridge?
You will get at least the same number if not more amounts of printed pages from compatible Inkjet cartridges as you will get from an OEM Inkjet cartridge. A lot of Customers have reported many, many more pages of print per cartridge over their OEM Inkjet cartridges.